CIAK ALL DAY ITALIAN

1. Minimum order for delivery is selected set menus. 

2. Delivery Service 

HKD20 delivery fee will be charged to the following designated locations. 

- CITY PLAZA PHASE 1,2,3,4 & TAIKOO SHING 

3. Daily Delivery Period

Monday – Sunday (& Public Holidays): 12noon – 8:30pm

Delivery period may change depends on the government policy.  

4. If customers did not receive any order confirmation within 10 minutes, please try and proactively call the restaurant directly. Our team will work to get the order as quickly as possible.

5. Order cut off time is 1 hour before delivery time.

6. An estimated delivery time will be around 60 to 90 minutes, but delivery times shall vary depending on factors that are not controlled by us (e.g. order quantity, distance, time of day (peak periods), weather conditions, traffic conditions, etc.).

7. Orders and delivery location cannot be changed or cancelled once confirmed. If the order contains Alcohol (if applicable) and the recipient is below the legal age, or fails to provide a valid proof of ID, Lai Sun Dining reserves the right not to deliver order to the recipient.

8. Photos are for reference only. Items and prices are subject to change without prior notice.

9. Promotional items and set menus cannot be used in conjunction with other offers, promotions and discounts.

10. Lai Sun Dining reserves the right to amend terms and conditions without prior notice. In case of disputes, Lai Sun Dining reserves the right to make all final decisions.

 

FAQ

 

Ordering procedures and orders

Just follow the steps below.

 

Step 1

Shop and select your preferred menu sets and quantities of the items.

Step 2

Click on the shopping cart icon on the top right corner of the screen and then click "Proceed to Checkout".

Step 3

Upon confirming the quantity and amount, click "Next" to login/ register, fill in your personal information session and the one-time promotional code (if any).

Step 4

Check your information and click "Place Order".

Step 5

Once you place the order, the order number will be displayed on the page and the order confirmation email will be sent to your registered email address after the purchase has been successfully completed.

You can complete and pick up your order at our participating restaurant (CIAK All Day Italian).

If you do not receive the confirmation email from our e-shop, please contact us via email ([email protected]) as soon as possible.

 

 

1.       What should I do if I entered the wrong email address or phone number when placing the order?

Please contact us via email ([email protected]) immediately with the order number.

 

2.       Is my personal information kept private?

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation. You may visit Privacy Policy page for more information.

Payment

1.       What payment methods can I use?

Currently online payment is accepted via Stripe account, VISA, Mastercard, American Express, Alipay etc. All product prices listed are in Hong Kong dollars. The above payment methods are secure and reliable. All personal data and payment information are securely encrypted.

2.       Why is my payment unsuccessful?

Due to various reasons, the purchase process may not be successfully completed, such as busy line interrupt etc. Customers can try again later. If still unsuccessful, please check with the issuing bank.

Order Pick-up

1.       What are my pick-up options?

Currently, pick-up orders can only be collected in CIAK All Day Italian.

CIAK All Day Italian
Address: Shop No.265, Level 2, Cityplaza Two, 18 Tai Koo Shing Road, Quarry Bay, Hong Kong
Tel: +852 2116 5128
Operating Time: Monday to Sunday and Public Holidays, 11:30AM to 8:30PM

 

2.       How to collect my order in store?

To collect your order, please show the confirmation email to our staff at our restaurant at designated pick-up time.

*The confirmation email cannot be exchanged for cash or other products.

 

3.       Can I authorize others to pick up my order?

When authorizing someone else to pick up your order, you will need to provide their name and email address. Once your order has been placed, you cannot change the person you authorize to pick up the order.

 

Returns and refunds

1.       Can I return or refund after placing the order?

Cancellation, return or exchange of products and refund will not be accepted upon order confirmation. If you have any problems, you can talk to our staff at the restaurant or you can contact us via email ([email protected]) with the order number as soon as possible.

Online refund will be sent to the customer's issuing bank immediately and shall return to the original payment method used by the customer. Please note that the refund processing times may vary between payment providers, it might take up to 10 business days for refund.

條款及細則

1.      外賣送餐服務最低消費為自選套餐一份。

2.      送餐服務
以下地址將收取港幤20元送餐費。
- 太古城1,2,3及4期及太古城屋苑

3.      送餐時段為: 
星期一至日(假日及共眾假期): 12noon – 8:30pm
送餐時段或會因應政府抗疫政策而有所更改。

4.       若顧客於下單後(10分鐘內)未能成功任何訂單確認訊息，請直接致電到餐廳進行確定訂單程序。我們團隊會立即跟進其訂單及送餐服務。

5.       下單截止時間為送餐服務前一小時。

6.       預計大概60-90分鐘內送貨至送餐地址，但送貨時間會因不受我們控制的因素（例如：訂單數量、距離、時段（高峰期）、天氣情況、交通情況等）而有所不同。

7.       所有訂單及送餐地點一經確認，均不可更改或取消。為了確保顧客收到訂單食品，顧客應確保在下單後由顧客本人或讓他人前往收貨地點收貨。若顧客的訂單包括酒類商品（如適用），並且顧客或收貨人未達到法定年齡或者無法提供有效的身份證明，麗新餐飲集團有權不向顧客交付訂單。

8.      圖片只供參考。美食款式及價錢如有任何更改，恕不另行通知。

9.    所有優惠價食品及套餐不能與其他折扣及優惠同時使用。

10.    麗新餐飲集團保留修訂有關條款及細節之權利，如有任何爭議，麗新餐飲集團將保留最終決定權。

 

訂購程序及訂單

 

1.     訂購程序

只需按照以下步驟辦理便可。

 

第1步

點選所需的套餐，並加入購物車。

 

第2步

點擊「購物車」後，按「前往付款」。

 

第3步

確認套餐的數量和金額後，按「下一步」登入/登記成會會員，於輸入個人資料及一次性的優惠碼(如有)。

 

第4步

核對所輸入資料後，按「下單」。

 

第5步

訂購成功後，頁面將顯示訂單編號，並收到訂單確認的電郵; 憑確定電郵領取訂單

即可。如未能收到相關電郵，請連同訂單編號電郵至：[email protected] 查詢。

 

2.     若我訂購產品時，輸入的電郵地址及電話錯誤，可怎麼辦？

請立即連同訂單編號電郵至：[email protected]查詢。

 

3.     我的個人資料是否保密？

我們會謹慎處理你的個人資料，以及遵守個人私隱條例約束。未經閣下同意將不會與任何第三者提供、披露、供存取及傳送閣下的資料。有關之條款可參閱隱私政策。

關於付款

1.     我可使用哪些付款方式？

你可使用Stripe 帳戶、VISA, Master, American Express, 阿里雲等信用卡付款。所有貨品之價值均以港幣計算。透過以上方式付款，所有提交的個人和付款資料均已加密，安全可靠。

 

2.     為什麼我的付款無法成功完成?

由於一些個別原因，可能導致未能成功完成購買程序，如: 輸入資料不正確、線路繁忙、中斷等，客戶可於稍後再嘗試，如仍未能成功，請向發卡銀行查詢。

取貨安排

1.     我可選用哪些取貨方式？

現時我們只提供以下分店自取服務。

CIAK All Day Italian

地址： 太古太古城道18號太古城中心2樓265號舖
電話： +852 2116 5128
營業時間：
星期一至日及公眾假期
中上午11時半至晚上8時半

 

2.     如何在分店自取？

於網站成功訂購後，取貨通知電郵將於取貨前發送至顧客的電郵信箱。顧客須於自選之領取日期內取餐。

如未有收到有關之電郵，請盡快電郵至[email protected]聯絡我們。

*逾期作廢，取貨通知電郵不能兌換現金或其他貨品。

 

3.     我可授權他人領取嗎？

授權其他人領取你的訂單時，授權人需要提供他們的姓名和電子郵件地址。下訂單後，將無法更改授權人來領取訂單。

 

退貨及退款

1.     下單後，我可以退貨或退款嗎？

訂單一經確認後，不能取消、退貨、換貨或退款。如發現有任何問題，請盡快通知我們餐廳職員或發送電郵至[email protected]通知顧客服務專員。請保留有關取貨通知電郵以作換貨用途。

退款會立即退回到客戶之發卡銀行並僅限以原始付款方式退回。根據不同銀行規定，約需要10個工作天方於客戶帳單上顯示。